What people write in about, and what we tell them — if yours is not here, the contact page has our details and a message form.

Which ways can I pay?

Two options: UPI, or cash to the courier on delivery. Nothing else is offered.

When are you open?

Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST Write to [email protected] or call +91 8850123687.

Can I exchange for a different size or colour?

We do not offer a direct exchange. Return for a refund and order the one you want.

When do I get my refund?

Within 7 business days of the item reaching us and passing inspection. Cancelled prepaid orders reverse in 5 to 7 working days.

How many packs will I need?

Work from the pack coverage on the listing and your own measurements, and allow extra for cuts and waste. We cannot calculate it for your room.

Do you sell brand-name goods?

Our catalogue is bought in and sold under the Velvora Parlor name — no manufacturer authorises or endorses us.

Can I collect in person?

Velvora Parlor trades online only; the address we list is administrative.

Is GST included?

No GST is charged — we are not GST registered — and the paperwork is a plain sale invoice.

My parcel was damaged — what do I do?

Report it within 48 hours with the unboxing video and we put it right at our expense.

How do returns work?

Yes — within 10 days of delivery, unused and in its original packaging with the invoice.