Where an order is not what you hoped there are 10 days from delivery to change your mind, with no forms to hunt for.
Items we accept back
We can accept a return provided the item is unused and comes back in its original packaging with the invoice.
- Untouched — the state it arrived in
- The invoice included
- Original packaging, with tags, manuals and any fittings
Outside the policy
- Products damaged in your care rather than in transit
- Clearance items marked non-returnable on their product page
- Anything returned incomplete
- Anything reported once the 10 days window has passed
About exchanges
We do not offer a direct exchange. Send it back for a refund and order the alternative separately; it is quicker than holding your return against incoming stock.
Paying for the return
Where an item is damaged, faulty, wrong or short, the return costs you nothing, as long as it is reported inside 48 hours of delivery with video of the unboxing.
If you simply changed your mind, the return courier is your cost . No restocking fee is applied in any case.
How the refund reaches you
As soon as we have the item back and confirmed its condition the refund goes out within 7 business days — UPI back to UPI, and bank transfer for anything paid in cash on delivery.
Allow a little extra for your bank to post it — that last step is outside our control.
Starting a return
Write to [email protected] or call +91 8850123687. Quote the order number, describe the issue, and attach unboxing footage for any damage claim You get the return address and the next step by reply.